Billing & ChargesRenewals, Refunds, and Cancellations

All OneCal subscriptions involve recurring fees. Customers on a monthly subscription will be charged for additional team members the next monthly renewal date. Unless otherwise agreed, customers on an annual subscription will be charged for additional team members the end of the subscription term.

Annual subscription renewals

Your subscription is billed up front for a one (1) year period and will begin as soon as your payment is processed. On your annual renewal date, your subscription will automatically renew for another year on the then-current Terms of Service, unless you cancel your subscription in accordance with the below. Every year on your annual renewal date until you cancel, we will automatically charge you for the usage at the then-current rate for your subscription plus applicable taxes.

Monthly subscription renewals

Your subscription is billed up front for a one (1) month period and will begin as soon as your payment is processed. For monthly plans we will automatically charge you every month following your subscription start date. The monthly subscription will automatically-renew for the same term as the initial term.

Adding additional members to your Team

Throughout your subscription, you may add extra members to your workspace at any time. When you add an additional member, you will be notified that this may add new charges to your account. You are responsible for managing these changes in your team settings page.

Additional members will be charged at the time the invite is accepted pro rata for the remaining period of the billing cycle.

View all plans and invoices

You can view which plan your workspace is on by navigating to the plans & billing tab of your workspace settings. From here, you will be able to not only open the workspace, but also modify the plan as you see fit.

Business teams with customized billing can contact us on this email: contact@onecal.io for invoices.

Cancellation

All subscriptions will automatically renew for successive terms equal in duration to the initial term unless you cancel your subscription in advance of the renewal date.

If you wish to cancel your subscription, please reach out to contact@onecal.io with your OneCal email.

In most cases, subscriptions are non-refundable. Please review our Refund Policy below.

Refund policy

If you cancel your subscription, you will not receive a refund of any portion of the fee paid for your annual term, there will be no refunds or credits for upgrade/downgrade refunds, or refunds for unused terms with an open account.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. You will be responsible for all subscription fees (plus any applicable taxes and other charges) incurred for your monthly or annual term.

If you live in the E.U. or Turkey, you are legally eligible for a refund if you cancel your subscription within 14 days of the initial purchase of your subscription. To request a refund, send us an email at contact@onecal.io and include your country of residence.

For any billing inquiries please contact our support team at contact@onecal.io.